Reference

Privacy Policy for BK99 Game Account Holders

We collect, store and use personal information to run your account, verify wallet deposits through bKash, Nagad and Rocket, and deliver the lobby you signed up for.

Account data protectedPayment verification recordsUser control optionsBangladesh data handlingContact paths listed
BK99 Game Privacy Policy for BK99 Game Account Holders
POLICY QUESTIONS

How to Reach Us About Privacy

If you want to see what personal data we hold, request a correction, ask for deletion, or withdraw consent for a specific processing purpose, contact our privacy team through any of the channels below. We aim to respond within a reasonable timeframe; complex requests may take longer and we will keep you updated on progress.

Email privacy team Send your data request or privacy question to our dedicated email address. Include your registered mobile number or account username so we can verify identity before sharing any personal information.
Live chat during support hours Open the chat widget in your account dashboard and select the privacy option from the menu. Our agents can answer general policy questions immediately; formal data requests will be escalated to the privacy team with a reference number you can…
Account settings portal Log in and navigate to privacy controls under account settings. You can toggle marketing consent, download a copy of your transaction history, and submit a deletion request directly through the interface.
DATA SAFEGUARDS

How We Protect Your Information

We use technical and organisational measures to secure the data we hold. Account passwords are hashed and login sessions are encrypted in transit. Payment records sit behind access controls that limit visibility to authorised finance and support staff. Regular security reviews identify vulnerabilities and we patch systems promptly when issues emerge.

Encrypted transmission

Every page you visit, every bKash or Nagad deposit instruction you send, and every withdrawal request travels over an encrypted connection. We use industry-standard protocols to prevent interception. Your browser will show a padlock icon confirming the secure link.

Access controls

Personal information is segmented by function: customer-support agents see only the data required to resolve your query, finance staff access payment records for reconciliation, and technical teams work with anonymised logs. No single role has unrestricted access to all account data.

Cookie management

We use cookies to maintain your login state, remember language preference, and measure which lobby sections get the most traffic. Essential cookies enable core account functions; analytics cookies are optional and you can disable them in your browser or through our cookie-consent banner without losing access to the platform.

Retention and deletion

Active accounts retain full history so you can review past deposits and game sessions. When you close your account we archive personal data for the minimum period required by financial regulation, then delete it. You can request earlier deletion; we will comply where law permits and confirm completion by email.

Privacy Policy Answers

We collect your mobile number, email address, chosen username, date of birth for age verification, and device identifiers. Payment deposits via bKash, Nagad or Rocket add transaction records including sender wallet ID, amount and timestamp to your account file.

Yes. Log in to account settings and download your data export, or email our privacy team with your registered mobile number. We will send a copy of your personal information within the timeframe local regulation requires, usually a few business days.

Active account data stays accessible while you play. When you request account closure we archive records for the period financial regulation requires—typically several years—then delete them. You can request earlier deletion; we comply where law allows and confirm by email when complete.

We do not sell personal information. We share limited data with payment processors to complete bKash, Nagad and Rocket transactions, and with service providers who host infrastructure or provide fraud detection. All third parties operate under data-protection agreements that restrict use to the specific service they deliver.

Open account settings, find the notifications section, and toggle marketing consent off. You can also click the unsubscribe link in any promotional email. Essential account messages—payment confirmations, security alerts—will still reach you because they are necessary to operate your account safely.

We will notify you by email or account message when material changes occur. The updated policy will show a new effective date at the top. Continued use of the platform after the effective date means you accept the revised terms; if you disagree you can close your account and request data deletion.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.